OUR PROMISE / GROWGANICA
The Growganica
Guarantee.
If you don't love what you grow,
we make it right.
LET'S WORK THROUGH IT
Here is how our
guarantee works.
Use the product as recommended, tell us what you are seeing, and work through the next steps with us.
Use the product as recommended.
Apply Growganica through at least one feeding cycle (typically 2–4 weeks).
Find your feeding directionsTell us what you are seeing.
Email us with your setup (indoor / outdoor, soil mix, water source, dose, plants) and what's not working. Photos help.
Get in touchWe troubleshoot together.
We'll look at the variables, suggest adjustments, and check back in a week.
Water, light, the growing medium, and the feeding routine all help us understand the garden.
Still not impressed? Full refund.
Reply to the email thread, send us a photo of the unused product, and we refund the full purchase price. No restocking fee, no interrogation. We just want to know what we missed.
ORDER RETURNS
Returning an
unused order?
Our published refund policy covers standard returns, including eligibility, approval, and exclusions.
Read the full refund policyReturn window and eligibility
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to request a return
To start a return, you can contact us at info@growganica.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions and non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
What happens after a return
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For exchanges, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged, defective, or wrong item
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
LET'S START WITH YOUR GARDEN
You don't have to
figure it out alone.
Tell us what you are growing, how you are using the product, and what has changed.